At Lenz Cutlery, customer satisfaction is important to us. This Returns and Refund Policy explains the conditions under which returns and refunds are accepted. By purchasing from our website, you agree to the terms outlined below.
Eligibility for Returns
- You may request a return within 7 days of receiving your order.
- To be eligible, items must be unused, in their original packaging, and in the same condition as delivered.
- Certain items such as perishable goods or customized products are not eligible for return.
Process for Returns
- To initiate a return, please contact us at [email protected] with your order details and reason for return.
- Our support team will provide instructions on how to return the item.
- Customers are responsible for return shipping costs unless the product was defective or incorrect.
Refunds
- Once the returned item is received and inspected, we will notify you of the status of your refund.
- Approved refunds will be issued through the original payment method. Since Lenz Cutlery only accepts Cash on Delivery, refunds will be processed through bank transfer or other mutually agreed method.
- Refund processing may take 7–14 business days.
Damaged or Defective Items
If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or full refund at no extra cost to you.
Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, you must return the original item (if eligible) and place a new order.
Non-Returnable Items
The following items cannot be returned or refunded:
- Items marked as final sale
- Perishable goods
- Customized or personalized products
Changes to This Policy
Lenz Cutlery reserves the right to update or modify this Returns and Refund Policy at any time. Changes will be posted on this page with the updated date.
Contact Us
For any questions regarding returns or refunds, please contact us at:
Email: [email protected]