At Lenz Cutlery, we strive to deliver your orders quickly and efficiently. This Shipping Policy outlines the terms and conditions of our worldwide shipping services.
Shipping Coverage
We are proud to offer worldwide shipping for all our products, including cookware, small appliances, and storage appliances.
Processing Time
- Orders are typically processed within 2–4 business days after confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Delivery Time
- Delivery times vary depending on your location and product availability. Estimated delivery timelines will be shared with you once your order is confirmed.
- Please note that delays may occur due to customs clearance, courier services, or unforeseen circumstances beyond our control.
Shipping Charges
- Shipping fees, if applicable, will be displayed at checkout before you confirm your order.
- In some cases, promotional free shipping may be offered.
Cash on Delivery
Lenz Cutlery only accepts Cash on Delivery as a payment method. Please ensure someone is available at the delivery address to make the payment when the order arrives.
Order Tracking
Once your order has been shipped, you may receive tracking details via email, depending on the courier service used.
Failed Deliveries
If a delivery attempt is unsuccessful due to an incorrect address or the recipient being unavailable, our courier may reattempt delivery. Additional charges may apply for repeated failed deliveries.
Damaged or Lost Packages
If your package arrives damaged or does not arrive within the estimated timeframe, please contact us at [email protected]. We will assist in resolving the issue promptly.
Changes to This Policy
Lenz Cutlery reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated date.
Contact Us
For questions regarding shipping, please contact us at:
Email: [email protected]